Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are personal or health goods, hazardous materials, flammable liquids or gases.
Other non-returnable items:
gift - Products
downloadable software - Certain health and personal care items
To complete the return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are given (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened
- Any item not in its original condition, is damaged or parts are missing for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable) A
we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.
Reimbursement late or missing (if applicable)
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time for your refund to be officially sent.
Then contact your bank. There is often some processing time before a refund is sent.
If you have done all this and you have not yet received your refund, please contact us at (INSERT YOUR MAIL HERE)
Items for sale (if applicable) They can be refunded
regular priced items only, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to replace them with the same item, please email us at
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the donor had the order shipped to himself to give to you later, we will send a refund to the donor and he will find out about your return.
You will be responsible for paying the shipping costs for returning the item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your traded product to reach you can vary.
If you are shipping an item over € 60, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.